Siyaasadda Xogta · Privacy Policy

Siyaasadda Xogta (Privacy Policy)

CaanoOnline ("annaga") waxay ka shaqaysaa website-ka caanoonline.com iyo app-ka CaanoOnline. Boggan wuxuu sharxayaa xogta aan ururino, sababta, iyo xuquuqdaada.

1. Xogta aan ururino

Dalabka: magacaaga, lambarka taleefanka, goobta/degmada gaarsiinta, alaabta aad dalbatay iyo qiimaha.
Akoonka (haddii aad furato): magaca, taleefanka, email (ikhtiyaari) iyo erayga sirta ah oo si ammaan ah loo xafiday (hash) — ma aragno erayga sirta ah.
Lacag-bixinta: habka aad dooratay (EVC Plus, eDahab ama lacag caddaan), lambarka aad lacagta ka dirtay iyo lambarka xaqiijinta (transaction). Marnaba ma weydiino mana kaydino PIN-kaaga.
Chat-ka iyo wicitaanada: fariimaha, sawirrada iyo fariimaha codka ee aad noo soo dirto. Wicitaanada codka si toos ah ayay u socdaan (WebRTC) — lama duubo.
Qiimaynta: xiddigaha iyo faallada aad ka bixiso adeegga.
Taleefankaaga dhexdiisa: dambiisha iyo liiska dalabyadaada waxaa lagu kaydiyaa browser-kaaga (localStorage). Ogeysiisyada (notifications) waxaa la diraa oo keliya haddii aad oggolaato.
Shaqaalaha (darawalada): goobta GPS-ka ee darawalka waxaa la ururiyaa oo keliya inta shift-kiisu socdo, si dalabyada loo maareeyo. Macaamiisha goobtooda ma ururino.

2. Sababta aan u isticmaalno

Si aan dalabkaaga u diyaarino oo kuu gaarsiino, ugula soo xiriirno, una xaqiijino lacag-bixinta.
Si aan uga jawaabno su'aalahaaga (chat/wicitaan) oo u hagaajino adeegga (qiimaynta).
Si aan kuugu soo dirno ogeysiisyo ku saabsan dalabkaaga. Fariimo xayaysiis ah (WhatsApp) waxaa loo diraa oo keliya macaamiisha oggol — waxaad joojin kartaa adigoo qoraya STOP.

3. Cidda aan la wadaagno

Xogtaada ma iibino. Waxaa arka oo keliya shaqaalaheena (adeegga macaamiisha, darawalka dalabkaaga, maamulka). Adeegyo saddexaad oo aan isticmaalno: shirkadda hosting-ka (server-ka), WhatsApp/Meta (haddii aad WhatsApp nagula soo xiriirto), iyo Google Maps (marka darawalku cinwaanka furo). Waxaan sidoo kale bixin karnaa xog haddii sharci nagu qasbo.

4. Muddada kaydinta

Xogta dalabyada waxaan u kaydinaa xisaabaadka ganacsiga. Chat-ka iyo faylashiisa waa la tirtiri karaa. Taariikhda GPS-ka darawalada waxaa la tirtiraa 45 maalmood kadib.

5. Ammaanka

Isku xirka waa HTTPS (qarsoon). Erayada sirta waa la xafiday, faylasha chat-ka si toos ah looma heli karo, shaqaaluhuna waxay leeyihiin akoonno gaar ah.

6. Xuquuqdaada

Waxaad codsan kartaa inaad aragto, saxdo ama tirtirto xogtaada. Akoonkaaga iyo xogtaada ka tirtir bogga Tirtir Akoonka, ama nagu soo qor support@caanoonline.com.

7. Carruurta

Adeeggu waa loogu talagalay dadka waaweyn (18+). Caanaha carruurta waxaa iibsada waalidiinta. Si ula kac ah xog carruur kama ururino.

8. Isbeddel

Haddii siyaasaddan la beddelo, taariikhda sare ayaa la cusboonaysiinayaa.

9. Nala soo xiriir

CaanoOnline, Muqdisho, Soomaaliya · support@caanoonline.com · WhatsApp

Privacy Policy (English)

CaanoOnline ("we") operates the website caanoonline.com and the CaanoOnline mobile app. This policy explains what data we collect, why, and your rights.

1. Data we collect

Orders: your name, phone number, delivery address/district, the items ordered and prices.
Account (optional): name, phone, email (optional) and a securely hashed password — we never see your password.
Payments: the method you choose (EVC Plus, eDahab or cash on delivery), the number you paid from and the transaction reference. We never ask for or store your PIN.
Chat and calls: messages, photos and voice notes you send us. Voice calls are peer-to-peer (WebRTC) and are not recorded.
Ratings: the stars and comments you give about our service.
On your device: your cart and order list are stored in your browser (localStorage). Notifications are only sent if you allow them.
Staff (drivers): a driver's GPS location is collected only while their shift is active to manage deliveries. We do not collect customers' location.

2. How we use it

To prepare and deliver your order, contact you and confirm payment.
To answer your questions (chat/calls) and improve our service (ratings).
To notify you about your order. Promotional WhatsApp messages are only sent to customers who agreed — reply STOP to opt out.

3. Sharing

We do not sell your data. It is only accessible to our staff (customer service, the driver delivering your order, management). Third-party services we use: our web hosting provider, WhatsApp/Meta (if you contact us on WhatsApp) and Google Maps (when a driver opens your address). We may disclose data if required by law.

4. Retention

Order records are kept for business accounting. Chats and their files can be deleted. Driver GPS history is deleted after 45 days.

5. Security

All connections use HTTPS. Passwords are hashed, chat files are not publicly accessible, and staff use individual accounts.

6. Your rights

You can request access to, correction of, or deletion of your data. Delete your account and data on the Delete Account page, or email support@caanoonline.com.

7. Children

The service is intended for adults (18+). Baby formula is purchased by parents. We do not knowingly collect children's data.

8. Changes

If this policy changes, the date at the top will be updated.

9. Contact

CaanoOnline, Mogadishu, Somalia · support@caanoonline.com